Everything you need to know before booking your event.
terms & policies
BOOKING & PAYMENT
A 50% non-refundable retainer fee is required to secure your event date and will be applied as payment towards your formal quote. Until the retainer is received, your date remains available to other clients.
We’re happy to make adjustments to your initial design. Any approved adjustments may require an additional retainer fee. If applicable, 50% of the added amount will be due at the time of approval, with the remaining balance due by the final payment deadline.
The remaining balance is due 14 days before your event. All balances must be paid in full prior to event setup.
Rental-Only & Grab N’ Go Booking DepositA non-refundable booking deposit is required to reserve rental items or secure a Grab N’ Go order. Any remaining balance is due 7 days prior to the event date.
Orders booked within 7 days of the event date require payment in full at the time of booking.
We’re happy to make adjustments to your initial design. Any approved adjustments may require an additional retainer fee. If applicable, 50% of the added amount will be due at the time of approval, with the remaining balance due by the final payment deadline.
The remaining balance is due 14 days before your event. All balances must be paid in full prior to event setup.
Rental-Only & Grab N’ Go Booking DepositA non-refundable booking deposit is required to reserve rental items or secure a Grab N’ Go order. Any remaining balance is due 7 days prior to the event date.
Orders booked within 7 days of the event date require payment in full at the time of booking.
LABOR & DELIVERY FEES
Labor & Delivery Fee: A 20% service fee is applied to your event subtotal.
Mileage Fee: Mileage is charged at $1 per mile for one round trip from our Woodbury location to your event venue.
Example: A venue 5 miles away equals a 10-mile round trip = $10 mileage fee.
Pricing may vary based on event location and setup requirements. Events requiring a cargo van, box truck, or other large vehicle to transport backdrops, balloons, or rental items may be subject to an additional transportation fee.
Rental-only orders or Grab N' Go orders: Delivery for rental-only or Grab N' Go orders is available with a minimum delivery fee of $25, plus applicable mileage charges based on the distance from our Woodbury location.
Mileage Fee: Mileage is charged at $1 per mile for one round trip from our Woodbury location to your event venue.
Example: A venue 5 miles away equals a 10-mile round trip = $10 mileage fee.
Pricing may vary based on event location and setup requirements. Events requiring a cargo van, box truck, or other large vehicle to transport backdrops, balloons, or rental items may be subject to an additional transportation fee.
Rental-only orders or Grab N' Go orders: Delivery for rental-only or Grab N' Go orders is available with a minimum delivery fee of $25, plus applicable mileage charges based on the distance from our Woodbury location.
Rental Item Care & Responsibility
If any rental items are returned damaged, require repair, or are not returned, the client will be responsible for the reasonable cost of repair or replacement.
Refundable Rental Damage Deposit: A refundable damage deposit may be required for Rental-only orders. This deposit is held to cover potential damage, excessive cleaning, missing items, or items not returned as agreed. Once all rental items have been returned or collected and inspected, the deposit will be refunded within 1–3 business days, provided no additional charges are necessary.
If additional charges are necessary, an updated invoice will be provided within five (5) business days after the rental items are returned and inspected. Payment will be due upon receipt. If the balance remains unpaid after five (5) business days, the outstanding amount may be charged to the card on file.
For Rental-only orders, items must be returned the day after your event, unless otherwise arranged in advance.
Rental items included as part of a Full-Service Event Styling or Ballons & Backdrops setup will be collected by our team during scheduled teardown.
Rain Plan: Rental items must be protected from weather and environmental conditions, including rain, snow, dirt, sand, and excessive moisture. For outdoor events, clients are responsible for having an appropriate weather contingency plan in place. Any damage resulting from exposure to these conditions may be subject to repair or replacement fees.
Refundable Rental Damage Deposit: A refundable damage deposit may be required for Rental-only orders. This deposit is held to cover potential damage, excessive cleaning, missing items, or items not returned as agreed. Once all rental items have been returned or collected and inspected, the deposit will be refunded within 1–3 business days, provided no additional charges are necessary.
If additional charges are necessary, an updated invoice will be provided within five (5) business days after the rental items are returned and inspected. Payment will be due upon receipt. If the balance remains unpaid after five (5) business days, the outstanding amount may be charged to the card on file.
For Rental-only orders, items must be returned the day after your event, unless otherwise arranged in advance.
Rental items included as part of a Full-Service Event Styling or Ballons & Backdrops setup will be collected by our team during scheduled teardown.
Rain Plan: Rental items must be protected from weather and environmental conditions, including rain, snow, dirt, sand, and excessive moisture. For outdoor events, clients are responsible for having an appropriate weather contingency plan in place. Any damage resulting from exposure to these conditions may be subject to repair or replacement fees.
CANCELLATIONS & RESCHEDULING
30 or More Days Before the Event:
Cancellations may be made at least 30 days prior to the event date. The 50% retainer is non-refundable; however, it may be transferred one time to a new available event date within 365 days of the original event date.
15–29 Days Before the Event:
The 50% retainer remains non-refundable. Rescheduling requests may be considered on a case-by-case basis and are subject to availability, but are not guaranteed.
14 Days or Less Before the Event:
Due to the design work, materials, and preparation completed leading up to your event, all payments made within 14 days of the event date are non-refundable. Rescheduling requests may be considered on a case-by-case basis and are subject to availability and any additional costs incurred.
Rental-Only and Grab N’ Go orders are subject to their separate payment and cancellation terms.
Cancellations may be made at least 30 days prior to the event date. The 50% retainer is non-refundable; however, it may be transferred one time to a new available event date within 365 days of the original event date.
15–29 Days Before the Event:
The 50% retainer remains non-refundable. Rescheduling requests may be considered on a case-by-case basis and are subject to availability, but are not guaranteed.
14 Days or Less Before the Event:
Due to the design work, materials, and preparation completed leading up to your event, all payments made within 14 days of the event date are non-refundable. Rescheduling requests may be considered on a case-by-case basis and are subject to availability and any additional costs incurred.
Rental-Only and Grab N’ Go orders are subject to their separate payment and cancellation terms.
faq
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How far in advance should I book?
We recommend reaching out as soon as your event date and venue are confirmed, especially for weekends and popular dates. Events booked less than two weeks in advance may be subject to a rush fee, depending on availability, design complexity, and the time needed to source materials and prepare your setup. HOW DO I SECURE MY EVENT?
A 50% non-refundable retainer is required to secure your booking. Rental-Only orders are subject to separate booking deposit requirements. Until the required payment is received, your event date or rental items will remain available to other clients. DO YOU PROVIDE BALLOONS ONLY, OR FULL EVENT STYLING AS WELL?
Both! We offer everything from custom balloon installations and backdrops to micro-event styling. Whether you need a simple statement piece or a more complete setup, we can customize your design to fit your event and vision. HOW LONG DOES SETUP USUALLY TAKE?
For onsite installations, we require a minimum of two hours for setup. Larger or more detailed designs may require additional time, and we’ll coordinate with you or your venue in advance to ensure proper access. DO YOU REMOVE THE BALLOONS AND DECOR AFTER THE EVENT?
Yes. For full-service events, Memorable Balloons Event will return for scheduled teardown and removal of all balloons, décor, backdrops, and rental items that we provided and installed. Rental-only orders do not include setup or teardown services. |
CAN I KEEP THE BALLOONS AFTER MY EVENT?
Yes! If you would like to keep your balloons, please let us know before your scheduled teardown. All backdrops, props, and reusable rental items remain the property of Memorable Balloons Event DO YOU PROVIDE SIGNAGE, FLORALS, PROPS, OR OTHER DECOR?
Yes! Signage, florals, props, backdrops, and other décor may be included depending on your selected package, design needs, and budget. Additional or specialty pieces may be added for an additional fee. CAN YOU WORK WITH DECOR OR RENTALS I ALReADY OWN?
We carefully curate each setup to maintain the quality and overall aesthetic of Memorable Balloons Event. For this reason, client-provided décor or rental items are generally not incorporated into our designs. However, select personal or sentimental items may be considered with prior approval during the design process. can you replicate a setup from an inspiration photo?
We’re happy to use inspiration photos to better understand the style, colors, and overall look you’re drawn to. However, we do not create exact replicas of another designer’s work. Instead, we use your inspiration as a starting point to create a custom design that feels unique to your event while maintaining the quality and creativity that define Memorable Balloons Event. what areas do you SERVICE?
We proudly serve the Twin Cities and surrounding areas, as well as Western Wisconsin. Do you charge delivery fees and sales tax?
Yes. Delivery fees are $1.00 per mile from our location in Woodbury and may vary based on location, rental needs, and transportation requirements. Additional transportation fees may apply when necessary. Sales tax will be added where required and clearly reflected on your invoice. |
